Privacy statement and your personal data:

What we need

Fylde Guitars will be the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location-based information. This may include name, address, email etc. as appropriate. The Data Processor for our newsletters is e-shot. E-shot are governed by the same rules as Fylde Guitars.

Why we need it

We need to know your basic personal data in order to provide you with information in line with your request and to offer the product guarantee to the original owner. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.

What we do with it

All the personal data we process is processed by us in the UK, however for the purposes of IT hosting and maintenance this information may be located on servers within the European Union. No 3rd parties have access to your personal data unless the law allows them to do so.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

How long we keep it

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years. We would normally retain this information indefinitely to maintain a complete record of ownership. The information that we use for marketing purposes will be kept until you notify us that you no longer wish to receive this information.

What are your rights?

If at any point you believe the information we hold is incorrect you can request to see this information, and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).

Our Data Protection Officer is Roger Bucknall and you can contact him at rogerbucknall@fyldeguitars.com.